I had been using the same HVAC company for almost twenty years when a new HVAC company came into the area.
Everyone was used to the people at the HVAC company, and they knew all their customers.
The only problem was that they were full of themselves, since they had been the only HVAC company that would service our area. They were no longer treating their customers like valued customers. We got service when they were ready to service us, and not a day before. They weren’t polite, and often ignored the customer if they had questions they didn’t think were important enough to answer. When the new HVAC company opened their doors, although we were ready for a change, we were hesitant. My husband was all ready to make the move and try out the new HVAC company, but I worried about them being worse. They weren’t a small hometown HVAC company, but a nationally known HVAC company. I was sure they would have worse customer service than the HVAC company we were now using. My husband told me that if they were worse, we could just go back to the old HVAC company, and I agreed. Once we found out the new HVAC company treated their customers like they deserved to be treated, we started passing the word. The old HVAC company quickly changed their ways when they lost over half their client list in less than a month. I wasn’t going back to the old HVAC company because I liked the prices that came with the new one, and the way we were treated. I quit bad-mouthing the old HVAC company so they didn’t lose even more business.