A few days ago, my wife and I received a flyer and coupon in the mail. The advertisement was from a local heating and air conditioner repair service. They are new to this area. The coupon on the flyer stated we would receive 20% off any service or new appliance. My wife and I have been talking about updating the heating and air conditioning equipment in our garage for several years. We currently have a window air conditioner that also has heat. We used the window air conditioner a few times throughout the summer, but ever since my wife and I have retired, we have spent more and more time in the garage. The two of us have discussed getting rid of the old window unit and replacing it with a ductless mini-split machine. I called the heating and air conditioner repair service and I discussed the deal with a person on the phone. As soon as I mentioned a ductless mini-split heating and air conditioning machine, the person on the phone was completely uninterested in finishing our conversation. He told me that the special doesn’t cover specialty air machines. I tried to find out what equipment is covered in the 20% off sale, but the guy cut me off and hung up the phone. I was really dumbfounded by the rude and horrible treatment that I received. I don’t know how those people expect to do business in this town by treating people poorly. There are too many HVAC repair and installation services in this area with excellent prices and customer service skills.