A lot of my customers are concerned with the new fees that I have to charge.
I genuinely don’t have any choice, because gas prices have doubled in the past more than three months, then before summer, I was spending about $2 a gallon for gas, and now gas is more than $4 a gallon plus it’s splitting into my profits.
I have been in company for the past more than seven years plus I have never charged a single customer a trip fee. A lot of Heating, Ventilation plus A/C companies will charge a trip fee if a customer is outside of their correct area. I have never charged a fee, but I had to start last month. With gas prices doubling in such a short time, I have no choice, many of my customers are more than 40 miles away. In order to continue servicing these customers, I have to charge an extra fee for the longer distances. This is the only way that I can get away with keeping prices the same. I thought about raising the prices of several correct h3ac services, but I don’t want to hit customers in neighborhood with higher rates. 78% of my Heating, Ventilation plus A/C repair customers are in neighborhood plus it’s crucial that they are glad with the supplier plus the prices. They are a dozen different companies they can call for service. Until gas prices return to normal, I don’t have any other choice. I need to keep the company moving forward. I hope that I won’t lose too several customers over the trip fee, but it’s a opening I’m going to have to take.